The intent of this page is to serve as a guide for those individuals that are in the process of looking to switch manufacturers or selecting a contract manufacturer for the very first time. Posing the following questions when speaking to your sales representative will help you determine whether the organization that they represent is a reputable one or if it's a startup operation working out of a garage or an apartment, which may not last.
Make sure the supplement partner with which you are doing business is registered with the US FDA, follows current Good Manufacturing Practices, and their operations are audited regularly for GMP compliance by a quality agency such as NSF International or UL/NPA.
All of the major nutraceutical contract manufacturers attend trade shows on a regular basis. If they say that they do not attend trade shows, chances are that they are not a legitimate operation.
Most illegitimate companies don't pick up the phone and use answering machines for the first step of customer communication. If you can never seem to get a live person on the phone and are tired of "leaving messages", chances are that the company you're trying to contact does not have a full-time sales staff.
One of the most common responses you may hear from a sales representative when you ask them for references from past customers is that they "make products for all of the big companies." If they are unwilling to coordinate a reference call, it's likely that they're trying to hide something from you.
If you know the web address of the company you're working with, conduct a “who is” record search in Google. Be sure to leave out "http://" and "www" when conducting this search.
If they do not have product liability insurance, then you don't have any coverage from them!
If your sales representative instructs you to go anywhere other than the address that is on their website to visit their facility, chances are that they are working out of somewhere other than an office building (i.e. garage, apartment building, etc.)
If a supplement manufacturer is subsidiary of a larger business entity, there might be a conflict of interest. Be absolutely sure your supplement manufacturer is not really your competitor. Your sales data will indicate if your formula is successful, your fulfillment data will tell them how you distribute. This is private information and should never be shared with parent entity who also sells supplements to consumers. It puts your formula at risk of being duplicated and sold in the same channels.
Visit various industry message boards, blogs, forums, etc. and ask other members in the community if they have heard of the contract manufacturer you're considering working with. People that actively contribute to these websites are extremely knowledgeable about the different contract manufacturers in the industry. If they have never heard of the company, chances are that they haven't been in business for very long. These people will also tell you what the overall reputation of the contract manufacturer is in the industry.
If they are unable to provide you with a current registration certificate, then they may be operating in contaminated conditions and/or may not be following proper procedures and processes. Common examples of the shortcuts in these procedures and processes may include raw material vendor qualification, the testing of raw materials and finished product, proper documentation, and the cleaning of equipment to avoid cross contamination. Do not be fooled by a local/state Chamber of Commerce issued certificate, the company is likely not cGMP.
If a company is operating below acceptable standards, dissatisfied customers will openly complain on websites such as Ripoff Report and BBB. Be sure to lookup the manufacturer's reputation on these websites before signing any contract. Sometimes you will find these complaints directly through Google's Searches.
Makers Nutrition would like to take a quick moment to update you all that we are still in full operation and functioning at normal pace at this stressful time as the Department of Homeland Security declares supplement manufacturers an essential service (See Here).
As the outbreak of COVID-19 continues to unfold, we would like to inform you of the measures we have/are taking to ensure the best possible support to our customers, the health and safety of our employees, and the continuity of our business.
Meeting the needs of our customers has always been the highest of our priorities. In the uncertain future of what is to come, we are utilizing our great supplier relationships, overstocking commodities to supply our manufacturing demands, and relying on our industry experience to provide the best possible support in this unfortunate circumstance humanity faces.
The health of our employees is what keeps us at peak operating capacity. Makers Nutrition’s facility is an FDA-regulated environment. Our employees have been trained to follow the protocols outlined in our Standard Operating Procedures (SOPs). These procedures cause us to operate in a manner that prevents the spread of any illness that can affect our manufacturing processes. As extra precautionary measures, we have implemented further procedures:
Makers Nutrition plays a major role in our network in providing major retailers (including Amazon) and customers all over the United States for their essential needs such as Nutritional Proteins, Meal Replacements, Multivitamins, Super Greens, Electrolytes, Vitamin C, as well as other supplements to assist and aid consumers’ immune systems’ ability to help eliminate pathogens and recover faster.
We understand the weight of our role and responsibility as a manufacturer. We will do everything in our power in these uncertain times. We will stay optimistic and hope to work through this together. We thank you for all your business and support. Should anything else change in our establishment, we will notify all of our customers and vendors. All of our customer sales executives are available to you 24/7 to help assist you with your needs, so please feel free to reach out as you normally would.
Thank you all
Be safe and be kind to one another