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Selecting the right supplement manufacturer involves taking a few moments to learn about the company you plan to hire. In addition to obtaining price quotes, ask questions and gather information about these companies. You might discover some manufacturers have deceitful merits, and when investigating further, some may be downright unsafe to use.
This question list serves as a guide for interviewing supplement manufacturing companies. When a nutraceutical sales representative answers ‘no’ to any of these question, err on the side of caution because they just raised a red flag and uncovered a pitfall in their supplement manufacturing service.
The ability to communicate directly with those working on your supplement manufacturing project can save you time and money. Let’s say you have a complex set of instructions that must be incorporated into a label revision, but it’s easier to explain them over the phone rather than in an email. Shouldn't you be able to speak directly with your assigned graphic artist? The same applies to order fulfillment account services, if you need to talk with someone in the warehouse. Be sure to ask where services are performed – if they are subcontracted out or performed by a vendor not physically located in the same building, you’ll likely endure endless back-and-forth with a middleman.
If the supplement manufacturer you are interviewing cannot supply work references, chances are they are not proud of their client list. Don’t accept vague answers; be sure your supplement manufacturer is willing to arrange a phone interview with their clients. When connecting with a reference, ask tough questions. Confirm if the relationship is still active and how long they have been using the manufacturer. Ask if the account representative answers calls and/or emails in a timely manner.
Do not count on a supplement manufacturer's virtual tour to validate their legitimacy. Instead, meet your supplement manufacturer in-person and inspect their operation firsthand to prove their authenticity.
The laboratory where your supplements are manufactured is among the cleanest in the country. We encourage you to call and schedule a visit with us in New York. There is tremendous value in putting a face to a voice and we'd love to introduce you to our team and show you the next generation machinery behind our supplement manufacturing operation.
Getting a human being on the phone during business hours is a must, but what happens when you call your supplement manufacturer after 5:00pm? Maybe you will be instructed to call back during business hours, or routed to voice mail? Your supplement manufacturer does not take your business seriously if you cannot speak to a live person 24/7. So remember to ask what happens if you place a call after business hours.
Do not manufacture supplements with a company that has skimpy product liability insurance. Manufacturers are not the only ones subject to product liability exposure. Resellers are also part of the stream of commerce, so be sure the supplement manufacturer you plan to hire has enough coverage to protect their entity and yours.
More often than not a supplement manufacturer will advertise turnkey goods, but if your assigned sales representative is unable to explain what happens after your deposit is collected, tread cautiously. The process is either overly complex or you've found a company with inexperienced personnel.
All sales agents at Makers Nutrition are knowledgeable and will be able to clearly set your expectations; we have publicly disclosed our process to help acquaint you with our methodology.
We can bring your FDA-approved supplements to market within 4-weeks of receiving approved label artwork. The next generation cGMP certified facility is amazingly robust and offers a full suite of machinery for product customization including: flavoring systems, secondary packaging, custom tooling and more. The chemists and technicians working on your formula love to craft nutritional products and take pride in completing every project to the highest quality possible.
Makers Nutrition would like to take a quick moment to update you all that we are still in full operation and functioning at normal pace at this stressful time as the Department of Homeland Security declares supplement manufacturers an essential service (See Here).
As the outbreak of COVID-19 continues to unfold, we would like to inform you of the measures we have/are taking to ensure the best possible support to our customers, the health and safety of our employees, and the continuity of our business.
Meeting the needs of our customers has always been the highest of our priorities. In the uncertain future of what is to come, we are utilizing our great supplier relationships, overstocking commodities to supply our manufacturing demands, and relying on our industry experience to provide the best possible support in this unfortunate circumstance humanity faces.
The health of our employees is what keeps us at peak operating capacity. Makers Nutrition’s facility is an FDA-regulated environment. Our employees have been trained to follow the protocols outlined in our Standard Operating Procedures (SOPs). These procedures cause us to operate in a manner that prevents the spread of any illness that can affect our manufacturing processes. As extra precautionary measures, we have implemented further procedures:
Makers Nutrition plays a major role in our network in providing major retailers (including Amazon) and customers all over the United States for their essential needs such as Nutritional Proteins, Meal Replacements, Multivitamins, Super Greens, Electrolytes, Vitamin C, as well as other supplements to assist and aid consumers’ immune systems’ ability to help eliminate pathogens and recover faster.
We understand the weight of our role and responsibility as a manufacturer. We will do everything in our power in these uncertain times. We will stay optimistic and hope to work through this together. We thank you for all your business and support. Should anything else change in our establishment, we will notify all of our customers and vendors. All of our customer sales executives are available to you 24/7 to help assist you with your needs, so please feel free to reach out as you normally would.
Thank you all
Be safe and be kind to one another