Selecting the right supplement manufacturer involves taking a few moments to learn about the company you plan to hire. In addition to obtaining price quotes, ask questions and gather information about these companies. You might discover some manufacturers have deceitful merits, and when investigating further, some may be downright unsafe to use.
This question list serves as a guide for interviewing supplement manufacturing companies. When a nutraceutical sales representative answers ‘no’ to any of these question, err on the side of caution because they just raised a red flag and uncovered a pitfall in their supplement manufacturing service.
Ask where their services are performed.
The ability to communicate directly with those working on your supplement manufacturing project can save you time and money. Let’s say you have a complex set of instructions that must be incorporated into a label revision, but it’s easier to explain them over the phone rather than in an email. Shouldn't you be able to speak directly with your assigned graphic artist? The same applies to order fulfillment account services, if you need to talk with someone in the warehouse. Be sure to ask where services are performed – if they are subcontracted out or performed by a vendor not physically located in the same building, you’ll likely endure endless back-and-forth with a middleman.
Ask your supplement manufacturer for work references.
If the supplement manufacturer you are interviewing cannot supply work references, chances are they are not proud of their client list. Don’t accept vague answers; be sure your supplement manufacturer is willing to arrange a phone interview with their clients. When connecting with a reference, ask tough questions. Confirm if the relationship is still active and how long they have been using the manufacturer. Ask if the account representative answers calls and/or emails in a timely manner.
Ask for a facility tour.
Do not count on a supplement manufacturer's virtual tour to validate their legitimacy. Instead, meet your supplement manufacturer in-person and inspect their operation firsthand to prove their authenticity.
The laboratory where your supplements are manufactured is among the cleanest in the country. We encourage you to call and schedule a visit with us in New York. There is tremendous value in putting a face to a voice and we'd love to introduce you to our team and show you the next generation machinery behind our supplement manufacturing operation.
Ask how your phone calls are processed after business hours.
Getting a human being on the phone during business hours is a must, but what happens when you call your supplement manufacturer after 5:00pm? Maybe you will be instructed to call back during business hours, or routed to voice mail? Your supplement manufacturer does not take your business seriously if you cannot speak to a live person 24/7. So remember to ask what happens if you place a call after business hours.
Ask your supplement manufacturer if they have product liability insurance under their company name and make sure they have at least $4 million in coverage.
Do not manufacture supplements with a company that has skimpy product liability insurance. Manufacturers are not the only ones subject to product liability exposure. Resellers are also part of the stream of commerce, so be sure the supplement manufacturer you plan to hire has enough coverage to protect their entity and yours.
Ask about their manufacturing process.
More often than not a supplement manufacturer will advertise turnkey goods, but if your assigned sales representative is unable to explain what happens after your deposit is collected, tread cautiously. The process is either overly complex or you've found a company with inexperienced personnel.
All sales agents at Makers Nutrition are knowledgeable and will be able to clearly set your expectations; we have publicly disclosed our process to help acquaint you with our methodology.
We can bring your FDA-approved supplements to market within 4-weeks of receiving approved label artwork. The next generation cGMP certified facility is amazingly robust and offers a full suite of machinery for product customization including: flavoring systems, secondary packaging, custom tooling and more. The chemists and technicians working on your formula love to craft nutritional products and take pride in completing every project to the highest quality possible.
Makers Nutrition lived up the promise of 4 week turnaround time, we will reorder with them again.
J. Cantor / Product Director
We are so impressed by the product quality. The bottle and label photographed well, but most importantly the formula passed our internal QA.